M1 activation problem

Brera wrote:

I've a friend who brought a new M1 MacBook pro back in December, he suffers with mild Parkinson's and has had issues setting up the mac, gets forgetful and doesn't always record his passwords.

He added a new apple ID and subsequently has forgotten password associated with it.

We've tried forgotten password, authentication from on of his other mac's, but these have his original apple ID associated with them not the new one.

The prompt stipulates that the new apple ID has not been activated.

When using two factor authentication on his mobile the code comes through and is inputted in the mac but it doesn't allow us to continue.

He's given me the mac to sort out but it's not as simple as it was on the older PowerPc/intel macs where you could wipe everything with a boot drive.

I've attempted the recovery boot again but the odd thing is it does not show a hard drive present, I only get the options cog symbol, and I cannot boot from an external drive.

Does anyone have suggestions on how this M1 mac can be recovered or activated?

If no insight or resolve—This may well require Apple help ...

ref:

Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

https://iforgot.apple.com/password/verify/appleid

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider

( https://locate.apple.com/?apt_Flag=true )

Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.

Contact Apple for help with Apple ID account security - Apple Support

Contact Apple for help with Apple ID account security - Apple Support