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OneNote will not start on new iMac with Monterey

I got a new iMac with Monterey and recovered from a time machine backup. All my office apps work fine except OneNote. Error is "There was a problem with Microsoft OneNote and we apologize for the inconvenience." I send the error report and select to Restart Microsoft OneNote. Then the app bounces for a bit but does not start. If I change profiles OneNote works. But I would hate to have to transfer everything else to a new profile since this one app doesn't work. I tried some of the remedies clearing the office folders and reinstalling. It seems something is wrong with this profile that I need to fix.


More Information:


Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x000000016b55cc10)

Date/Time: 2022-05-04 16:50:37 +0000

Application Name: Microsoft OneNote

Application Bundle ID: com.microsoft.onenote.mac

Application Signature: ONMC

Application Bitness: x64

Application Version: 16.60.0.22041000

Crashed Module Name: Microsoft OneNote

Crashed Module Version: 16.60.22041000

Crashed Module Offset: 0x0000000000ad4620

Blame Module Name: Microsoft OneNote

Blame Module Version: 16.60.22041000

UnsymbolicatedChecksum: 6D6D5053512A75843C82BAF3BCB09D64

Blame Module Offset: 0x0000000000ad4620

StackHash: 2372228730f0e0a9_0x00000000080575d8

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016b569630

Crashed thread: 13

iMac Pro

Posted on May 4, 2022 9:52 AM

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2 replies

May 4, 2022 3:01 PM in response to ku4hx

I really appreciate your quick response. I have previously uninstalled and reinstalled all of the office apps including OneNote, and I just tried it again with OneNote, but still have the same symptoms. The complication is this: since I transferred my profile from my previous Mac via time machine backup and everything worked except OneNote, I tried opening another profile and installing OneNote, and it works. So it seems there is something corrupt in my profile that is killing OneNote. But I would hate to have to transfer everything else to a new profile since this one app doesn't work. It seems something is wrong with this profile that I need to fix.

OneNote will not start on new iMac with Monterey

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