You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My daughter has forgotten her iCloud and password so her phone is locked can you help unlock please

My daughter has forgotten her ICloud email and password so her phone is locked to owner

iPhone 12 mini

Posted on May 5, 2022 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2022 4:30 PM

No one other than you daughter can unlock it.


If they do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If they do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

1 reply
Question marked as Top-ranking reply

May 5, 2022 4:30 PM in response to WoodardGirls

No one other than you daughter can unlock it.


If they do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If they do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

My daughter has forgotten her iCloud and password so her phone is locked can you help unlock please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.