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Iphone13 -iPhone OS 15.4.1; crash 211; 298

Hi All,

My iphone 13 - iOS 15.4.1; is having a regular camera crash and display keeps turning black and unresponsive.


Apple support unable to troubleshoot and identify the issue.


Any helper/ pointer to resolution is appreciated.


Thanks in advance.


Crash report shows bug 211 and 298

{"bug_type":"298","timestamp":"2022-05-04 22:07:22.81 +0530","os_version":"iPhone OS 15.4.1 (19E258)","incident_id":"1A4EB9B4-781B-4E5E-BFB0-248123152DEB"}

{

 "crashReporterKey" : "0a17e0dbfdf714a3661f4320d1ced4c9c5c02ae2",

 "kernel" : "Darwin Kernel Version 21.4.0: Mon Feb 21 21:27:57 PST 2022; root:xnu-8020.102.3~1\/RELEASE_ARM64_T8110",

 "product" : "iPhone14,5",

 "incident" : "1A4EB9B4-781B-4E5E-BFB0-248123152DEB",

 "date" : "2022-05-04 22:07:22.81 +0530",

 "build" : "iPhone OS 15.4.1 (19E258)",

 "timeDelta" : 25,

 "memoryStatus" : {

 "compressorSize" : 4511,

 "compressions" : 773280,

 "decompressions" : 394627,

 "zoneMapCap" : 1386283008,

 "largestZone" : "APFS_4K_OBJS",

 "largestZoneSize" : 31997952,

 "pageSize" : 16384,

 "uncompressed" : 11395,

 "zoneMapSize" : 180682752,

 "memoryPages" : {

  "active" : 83835,

  "throttled" : 0,

  "fileBacked" : 118875,

  "wired" : 38519,

  "anonymous" : 49888,

  "purgeable" : 2907,

  "inactive" : 38392,

  "free" : 57879,

  "speculative" : 46536


============

{"crashreporter_key":"49e9591730b04629c2b1a044ca7e0ad72ffad0f1","bug_type":"211","timestamp":"2022-05-06 05:31:21.00 +0530","os_version":"iPhone OS 15.4.1 (19E258)","incident_id":"46528A6F-9D87-4FDA-8453-49EAB83134FC"}

{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en-IN","_userInterfaceLanguage":"en-IN","_userSetRegionFormat":"IN","basebandChipset":"mav21","basebandFirmwareVersion":"1.59.03",




iPhone 13

Posted on May 5, 2022 10:12 PM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2022 10:17 PM

Simply pasting analytics data will not help.

These are meant for diagnosis when the iPhone goes for service or repair to the Apple Authorised Service center.


Take your device to  Apple Authorized Service Provider, or contact Apple Support:


Please Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Similar questions

2 replies
Question marked as Top-ranking reply

May 5, 2022 10:17 PM in response to vik_iphone

Simply pasting analytics data will not help.

These are meant for diagnosis when the iPhone goes for service or repair to the Apple Authorised Service center.


Take your device to  Apple Authorized Service Provider, or contact Apple Support:


Please Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Iphone13 -iPhone OS 15.4.1; crash 211; 298

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