You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t get Photo Stream to Update on IPhone 12, used to work

I can’t get my wife’s Photo Stream to update. It worked fine a few days ago when we were in Canada, however, now that I’m in Morocco is won’t update. My Photo Stream updated fine. I have a iPhone XR, she has an IPhone 12. I tried to do a live chat with Apple but they don’t support this region of the world.


I rebooted her phone and the Photostream deleted a few pictures but failed to update the ones she took yesterday. We are on a pretty good wifi (for Africa), about 25 Mbps



iPhone 12 Pro, iOS 15

Posted on May 6, 2022 5:09 AM

Reply
1 reply

May 7, 2022 9:02 AM in response to Kilmarlake

Hello Kilmarlake,


We understand that your wife's Photo Stream is not updating. To ensure that we're on the correct path, go to Settings > [your name] > iCloud > Photos and verify if she has the option to Upload to My Photo Stream or turn on iCloud Photos. If she has the option to Upload to My Photo Stream, be sure that it is enabled and complete the following steps:

1. Tap Settings > Wi-Fi on all of your devices. Check that Wi-Fi is on and you have an internet connection.
2. On the device that captured the photo that you're looking for, close the Camera app. (Nothing uploads to My Photo Stream until you do.)
3. See if your iOS device is below 20% battery power. If it is, My Photo Stream disables itself temporarily to save battery life.

Click here for more details: If My Photo Stream isn't updating


If she has iCloud Photos enabled, she can check the status of her uploads by completing the following steps:

1. Open the Photos app.
2. Select the Library tab, then tap All Photos.
3. Scroll to the bottom to see the status bar. 

Check out this resource for further assistance: Get help with iCloud Photos


Let us know if this helps.


Cheers!

Can’t get Photo Stream to Update on IPhone 12, used to work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.