How to reset password when "If you change the password for this user account, you will create a new keychain to store the user's passwords."

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Level 1

4 points

How to reset password when "If you change the password for this user account, you will create a new keychain to store the user's passwords."

In a bit of an awkward situation here. Basically, I'd like to log into my 2014 MacBook Air (she's turning eight this year!), but I've completely and hopelessly forgotten the password.

I've attempted to reset my password using my Apple ID credentials, but after I press the 'Reset Password' button, a dialogue box appears. In bold, it reads: "If you change the password for this user account, you will create a new keychain to store the user's passwords." Beneath the bold text, it further reads: "The user's previous keychain still exists. If you find the previous password, you can access the previous keychain and the information and password it contains."

After this point, I can either press the 'Cancel' or 'OK' button, both of which take me back to the select admin user screen.. and I'm stuck in a never-ending loop of trying to reset my password, getting the same dialogue box, being forced to select 'OK', and then getting returned to the select admin user screen.

I've also tried the macOS recovery option, but that's not working either :/

Send help pls :"(

Posted on May 7, 2022 3:16 AM

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Answer 1

May 8, 2022 7:13 AM in response to tearsinrain

Hi tearsinrain,

When choosing "Ok" it should restart your Mac and continue.

"If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac." Found in step 2 here: If you forgot your Mac login password

However, as you mentioned you've already attempted with macOS Recovery, just be sure all steps here were completed: If you can't reset your Mac login password

Should the issue continue, reach out to Apple Support directly to further assist.

Contact Apple Support

Best.

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Answer 2

tearsinrain Author

Level 1

4 points

May 8, 2022 4:21 PM in response to OrigamiFan1

Hey OrigamiFan1,

Thank you for your reply.

You're right, my Mac restarts after I click OK. Unfortunately, I don't get the prompts listed from step 3 in 'If you forgot your Mac login password' (i.e., no option to click “Forgotten all passwords?”), just stuck with the old select admin user page.

Apple Support seems to be my best shot.

Thanks again <3

tearinrain

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How to reset password when "If you change the password for this user account, you will create a new keychain to store the user's passwords."

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