Can't sign on to Ticketmaster app

Had same problem... Something in the Safari privacy settings is not allowing Ticketmaster to validate the account.

I went into Safari settings, and unchecked all of the privacy settings... cross-site tracking, block all cookies, etc. Then restarted the Ticketmaster app and was able to get through to my account. (Then went back to the Safari settings and re-enabled all of the protections).

Thank you so much! Reaching out to TicketMaster is impossible and turning off my VPN worked. I had to go to the app itself : General, VPN and then tap on the information for the app. I could turn off the "on demand" and it stayed off. So helpful!

Same problem here, finally fixed it by turning Safari settings off for "Prevent Cross-Site Tracking" and "Block all Cookies." I don't want to leave them like this so will need to remember to turn them off before I need to access Ticketmaster app, then turn them back on.

I ended up deleting the vpn app. It is still available in the cloud and can reload it. Once it was deleted I rebooted the iPhone and voila I could use Ticketmaster. I think turning the vpn off is the key. I could access TM on my iPad but the vpn was not connected. If I would have connected it I am sure the TM app would not have worked. Thanks to everyone for letting me know the vpn was the culprit.

Not sure where I found the tip but it suggested switching from Wi-Fi to my phone’s hotspot. It worked immediately. Fwiw I’m on DIRECTV/Att wireless using a Linksys router and iPhone 13.

NordVPN had the same issue, I realized the it la not enough to pause is in the NordVPN app or even to pause it on the first screen of the iOS control page. You have to hit the ! Icon and turn off the auto start option.

Thank you. Had the exact same problem with my corporate VPN turned on. Turned my VPN off, problem solved.

I had the problem on all mobile browsers and the app. Tried a bunch of things to no avail. Turned off Wi-fi and it worked using mobile data

Solution for iPhone XS-Max that worked for me:

toggle off the Internet connection & use data

spent 2 hours trying so many other suggestions & finally found the workaround!

Thanks this worked for me! Just had to turn the phone off after I reset all the safari settings turned phone back on and Ticketmaster App worked.

Hi Nagromptx, We appreciate you reaching out to us. We understand that you are experiencing issues using your Ticketmaster app on your iPhone 12.

We’d like to gather additional details that may help us be in a better position to assist you.

Are you experiencing a similar issue with any of your other apps?

Are you using a VPN on your device, on your router, or access point?

In the meantime, we recommend that you check for a software update.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Also, we recommend that you check for app updates. You can use the article below as a reference.

Update apps or use automatic downloads

Take care!

I had the same problem. Delete the App. Reset network settings then reload the app

Nagromptx,

Thanks for giving those steps a shot. If you're continuing to have issues, we'd suggest reaching out to the app developer for further assistance if your issue is only impacting this particular app.

If they've exhausted all troubleshooting on their end, it'd be best to reach out to Apple Support for further assistance from here: Get Support

Take care!

Did you solve the problem, I have the same...