User profile for user: COR3LIZ7
COR3LIZ7 Author
User level: Level 1
4 points

Wi-Fi problem with I Pad

I have 2 Wi-Fi’s given me, same except one is 5G. A few months ago 5G disappeared. It is on my network but does not connect and says I can’t join. Spectrum has no clue & wants to send a tech to my home. I used to interchange both and now both say “weak security”, but I cannot use 5G. I just found this community. Any help? My Modem & Router are 2 in 1 and Spectrum just had me reset the box by holding a paper clip inside the reset opening above the coaxial cable, but it only disconnected Spectrum on my phone, so I lost the dial tone & Spectrum repair.

(Beth)

iPad, iOS 10

Posted on May 7, 2022 10:11 PM

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User profile for user: MrHoffman
MrHoffman
Community+ 2025
User level: Level 10
145,109 points

Posted on May 9, 2022 7:40 AM

Scrounge/borrow a second Wi-Fi client (another iPhone, iPad, laptop, etc), and determine what happens with that different (second) Wi-Fi client.


If that client also shows no 5 GHz Wi-Fi, and also shows the other issues, it’s likely the Wi-Fi box.


If the second Wi-Fi client works, it’s probably the iPad, and follow the suggestions in the reply above.

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User profile for user: MrHoffman
MrHoffman
Community+ 2025
User level: Level 10
145,109 points

May 9, 2022 7:40 AM in response to COR3LIZ7

Scrounge/borrow a second Wi-Fi client (another iPhone, iPad, laptop, etc), and determine what happens with that different (second) Wi-Fi client.


If that client also shows no 5 GHz Wi-Fi, and also shows the other issues, it’s likely the Wi-Fi box.


If the second Wi-Fi client works, it’s probably the iPad, and follow the suggestions in the reply above.

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Wi-Fi problem with I Pad

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