Problem with watching shows on Playstation 5 app

I'm having an issue with watching shows on the Playstation 5 app at the moment. When I go to watch a show, it only shows me the first six episodes and then for the rest of the episodes the preview image is just a grey screen with three dots on it and no information text underneath. Nothing can be selected so I can't watch anymore. I've deleted the app and re-downloaded it but the issue persists. It's for show that had more than 6 episodes. Is there any workaround it is there an update on the way. It seems to have only started since I downloaded the latest system update.

PlayStation5,

Posted on May 8, 2022 10:28 AM

Reply
1 reply

May 9, 2022 9:23 AM in response to Megastar788

Hello Megastar788,


If you're having trouble watching shows in the Apple TV app on your Playstation 5, check out the steps in the "If the movie or TV show won't start playing" section of this article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If it's another streaming app on your Playstation that you're having trouble with, you'll want to reach out to the app developer for further support: How to contact an app developer - Apple Support


Take care.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with watching shows on Playstation 5 app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.