Need a Genius Bar appointment

Try a forced restart, if that doesn't work then make an appointment.

Try a forced restart.

• Press and quickly release the volume up button

• Press and quickly release the volume down button

• Press and hold the side button.

• When the Apple logo appears, release the button.

Force restart iPhone - Apple Support (IN)

Genius Bar Reservation and Apple Support Options - Apple

marcia23 Said:

"My phone is not working: it won’t turn off and no icons will open"

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Troubleshooting a Frozen iPhone:

Refer the the following for troubleshooting techniques...

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support