I'm not receiving verification code

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Level 1

10 points

I'm not receiving verification code

I don't have any apple devices, no trusted devices.

I tried two different phone numbers and none of them receive verification code for log in to apple music on android.

I don't have any problems with receving code for removing and adding phone numbers, reseting password, login in to appleid in browser. Everything works except apple music android.

Posted on May 9, 2022 11:54 AM

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Answer 1

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usr739 Author

Level 1

10 points

May 10, 2022 11:11 AM in response to Trish313

Issue solved.

It was not the case. To solve this I needed to:

Open apple music, and login
The popup for verification code will show up
Do not close apple music, open web browser and login to appleid.apple.com
You will get the sms with the code, do not use it on apple id site, instead use it in apple music

This worked for me. Totally illogical.

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Answer 2

Trish313

Community Specialist

May 10, 2022 10:12 AM in response to usr739

Hi usr739, m

Thank you for posting in Apple Support Communities! Since trying to receive the verification code, has the app been restarted?

From the Home screen, tap Apps.
Tap Settings.
Scroll to Apps, then tap it.
Tap Apple Music.
Tap Force Stop. If they see a message that says "If you force stop an app, it may misbehave," tap OK.
Return to the Home screen or the application list, and reopen Apple Music.

You should also restart your phone.

Hope that helps!

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I'm not receiving verification code

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