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I have a Macbook pro. There are two admin accounts in this Macbook, I started mine recently. When I try to connect to my university internet using my admin account it does not connect. But when I do it from the first main admin account there's no problem. (Note: There are no problems when I connect to other networks until now from my admin account its just the university network.)
MacBook Pro 13″, macOS 12.3
Davy_jones Said:
"Cannot Connect to the Internet: "
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Troubleshooting Wi-Fi on a Mac:
A few thoughts to try...
I. Clear your Temporary Internet Files:
Boot into Safe Mode and then Clear your Temporary Internet Files of Safari:
II. Restart your Router:
III. Boot in Safe Mode:
[Hold Down: shift key, upon boot], In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install.
IV. Try a New Admin User:
What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac.
V. Reset your SMC and your NVRAM:
(Applies to Intel-Based Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.
Start With This:
Davy_jones Said:
"Cannot Connect to the Internet: I have a Macbook pro. There are two admin accounts in this Macbook, I started mine recently. When I try to connect to my university internet using my admin account it does not connect. But when I do it from the first main admin account there's no problem. [...]its just the university network.)"
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Troubleshooting a School Logins:
Speak with the Web Master of you school's network, as they are the ones who troubleshoot the devices syncing to the network.
"cannot connect to the Internet" is too vague to help you debug.
How are you trying to connect ? {Wi-Fi, built-in Ethernet, Ethernet with dongle, ThunderBolt, FireWire, other}
What specific error messages are you seeing, and where are you seeing them?
Using Wifi. the message is " the wifi network " ...." could not be joined. Try moving closer to the router ". I suspect it is a problem with the authentication. It uses this one EAP-PEAP (MSCHAPv2). I have no clue why it would disable the 2nd user from accessing the same internet with correct details
Using a new, different account is a classic debugging technique that allows you to leave the settings and added software in one account behind and start over.
In this case, the the troubled account is not new. There may be something you have added to that account that is interfering with connection.
Davy_jones Said:
"Cannot Connect to the Internet: I did with one of their IT staff. They say there’s something wrong with the Mac"
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Remove the network, and then try again.
I did with one of their IT staff. They say there’s something wrong with the Mac
Cannot Connect to the Internet
