Cannot open the page because the network connection was lost

Good morning,


I'm on a 7th Gen Ipad, v15.4.1 and I can connect to my wifi but I cannot browse to any site. This is a device managed through Mosyle with no web restrictions and I have tried the following:


  • Forgot and re-signed into the network
  • Reset the ipad network settings
  • Reset my modem/router
  • Changed out my modem/router
  • Rebooted the ipad
  • Changed DNS on ipad
  • Split 5/2.4 wireless networks and attempted to log on to both
  • Changed the password for the wifi
  • Turned airplane mode on and off


Is there anything else I can try? This is the only device on my network that will not get to the internet.

Posted on May 10, 2022 6:44 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2022 6:55 AM

Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


There is a also new privacy feature included within iOS/iPadOS14/15 that hides your physical MAC Address - and instead uses a randomly selected Private MAC Address. This feature can negatively impact reliability of WiFi network connections with some WiFi Routers. You can enabled/disable this feature on your iPhone/iPad individually for each configured WiFi Network.


More information about this new feature can be found here:

Use private Wi-Fi addresses in iOS 14, iPadOS 14 and watchOS 7 – Apple Support


Similar questions

3 replies
Question marked as Top-ranking reply

May 10, 2022 6:55 AM in response to tigonometry

Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


There is a also new privacy feature included within iOS/iPadOS14/15 that hides your physical MAC Address - and instead uses a randomly selected Private MAC Address. This feature can negatively impact reliability of WiFi network connections with some WiFi Routers. You can enabled/disable this feature on your iPhone/iPad individually for each configured WiFi Network.


More information about this new feature can be found here:

Use private Wi-Fi addresses in iOS 14, iPadOS 14 and watchOS 7 – Apple Support


May 16, 2022 7:13 AM in response to tigonometry

Perhaps you are having difficulties with your current DNS provider.


I recommend using one of the following Recursive DNS services in preference to automatic DNS settings.

Ensure that you configure both pairs of IPv4 and IPv6 server addresses for your chosen provider - as this provides full redundancy.


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001




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Cannot open the page because the network connection was lost

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