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iPhone froze up

This am my new iPhn 13 Pro froze up: No apps work - they just dim when tapped... it receives phone calls but ccat hear person on ther end no can they hear me... the Apple two factor ID worked obviously or I would nto be chatting right now... I cant cycle power off/on by holding down the left/right side buutton... basically I stuck... cant talk to anyone (obvioulsy) so I guess I need to make a Genius Bar appt at Ridgeland, MS store


[Edited by Moderator]

Posted on May 11, 2022 7:12 AM

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Question marked as Top-ranking reply

Posted on May 11, 2022 10:13 AM

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. https://support.apple.com/en-us/HT201412


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Question marked as Top-ranking reply

May 11, 2022 10:13 AM in response to rautrey59

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. https://support.apple.com/en-us/HT201412


iPhone froze up

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