MacBook

Question

Level 1

8 points

MacBook

My Mac dims on its own when I am trying to work on it without being on the charger. I know it does not relate to inactivity because I will be working on it and while working on it, it dims and continues staying dim while I work on it. After about 15 seconds my screen completely goes black and unresponsive. I either can wait about 30 seconds and press my power button and it’ll come back on, or I can close my laptop and open it again a few times and it’ll come back on. Either way, is there any way I can fix this? Please let me know as soon as you guys can.

MacBook Air 13″, macOS 12.3

Posted on May 11, 2022 8:09 AM

Reply

Answer 1

Top-ranking reply

lllaass

Level 10

210,513 points

May 11, 2022 8:11 AM in response to Therealskh

Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.

How to use safe mode on your Mac - Apple Support

A lot of times just boot to Safe Mode followed by normal boot resolves problems.

Do you still the have the problem while in Safe Mode?

If no problem in Safe Mode but problem returns after a normal boot that mean something is being loaded during a normal boot that is causing the problem.

Reply

Answer 2

Owl-53

Level 10

102,793 points

May 11, 2022 8:22 AM in response to Therealskh

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

3 - Does the issue present in this mode ?

4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

6 - If after performing each of the above steps is the order that have been presents and still have issues - please advise for possible further assistance.

Reply

MacBook

Similar questions