Apple Event: May 7th at 7 am PT
My sons phone won’t back up, do an update, won’t family share for life 360, says he is not connected to the internet. Won’t let me click on terms & conditions, won’t recognise any update on Apple ID settings
MacBook Pro 13″, OS X 10.11
See the Apple Support article(s) below.
Connect to Wi-Fi on your iPhone, iPad, or iPod touch. *
Troubleshooting Wi-Fi issues in IOS. -
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from the backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
See the Apple Support article(s) below.
Connect to Wi-Fi on your iPhone, iPad, or iPod touch. *
Troubleshooting Wi-Fi issues in IOS. -
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from the backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
Apple ID problems with my sons phone
