Airpods pro keeps disconnecting and unpairing from iPhone

Question

Airpods pro keeps disconnecting and unpairing from iPhone

After using airpods pro for several months without any issues they now wont stay paired and connected with my iphone for longer than 5 minutes. When i try to connect i get the screen saying “not your airpods” or things like that. I have two sets of airpods pro - maybe it has something to do with that.

I have tried to reset the pods and turn off the power of my iphone, but they just keep disconnecting after a couple of minutes of use. I dont have this problem with my 2014 macbook pro.

iPhone 11, iOS 15

Posted on May 12, 2022 5:24 AM

Reply

Answer 1

Top-ranking reply

Stuart_McKay

Level 1

8 points

May 12, 2022 6:08 AM in response to Doubleupfatty

Been having the same issue with both sets of AirPods I have, pros and 3rd gen since the update to the 4E71 firmware.

I managed to resolve this by removing them from “find my” app first, followed by a AirPods factory reset.

Hope this works for you.

Reply

Answer 2

shadownz

Level 1

8 points

May 16, 2022 12:46 AM in response to Doubleupfatty

My Airpods 3 have the same problem, I can get maybe 20-30 seconds of playback from Spotify in before they suddenly disconnect and disappear from my Bluetooth list. When I put the open case next to my phone it comes up with "Not your Airpods" and to press/hold the button on the back of the case for a few sections which will get them to connect. Then repeat the process again soon after.

I called Apple Support who confirmed there is a problem and their engineers are working on it

Reply

Answer 3

May 13, 2022 2:57 AM in response to Johbra

Yeah same.

I found that i can get one pair connected and use without problems, if i turn off Find My completely on iPhone. When i connected my second pair at a later time, the issue returned however.

Reply

Answer 4

shadownz

Level 1

8 points

May 20, 2022 12:22 AM in response to yonifr86

Mine came right with the iOS 15.5 upgrade

Reply

Answer 5

yonifr86

Level 1

13 points

May 13, 2022 9:02 AM in response to Doubleupfatty

Coming on here to post that I am having the exact same issue, and coincidentally it seems to have happened immediately after the latest firmware release. We need a fix ASAP my airpods are useless given they keep disconnecting.

Reply

Answer 6

tati170

Level 1

8 points

May 20, 2022 8:37 PM in response to Doubleupfatty

mine just stop working today it keeps unparing and reparing it must be the firmware

Reply

Answer 7

Johbra

Level 1

12 points

May 12, 2022 10:14 PM in response to Stuart_McKay

I thought this was helpful, I could actually use my Airpods Pro for approximately 5 minutes this time. But then the same thing happened again.

I´m pretty sure this is a firmware problem, and expect Apple to come up with a solution. But the wait is frustrating, and Sennheiser is a lesser choice, even though they work without a problem...

Reply

Answer 8

May 13, 2022 12:20 PM in response to Doubleupfatty

I have the exact same situation. Factory reset and removal from bluetooth and Find My to no avail. Frustrating!

Reply

Answer 9

May 13, 2022 10:45 PM in response to Doubleupfatty

Also having the same problem. My AirPods Max work fine but both of my AirPods Pro’s keep unpairing from my iPhone/Find My and showing as “Not your AirPods” since the update. Please fix soon Apple!

Reply