2021 IPhone SE randomly shuts off

I read that this was a problem last year. I purchased my SE in March of 2022 and it has shut itself off about 4 times. Is there a known issue or fix? I plan on taking it to an Apple store for diagnostics.

Posted on May 12, 2022 7:52 AM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2022 7:56 AM

That is NOT normal, and indicates some hardware problem with the phone. If it was an older phone (> a year) I would suspect the battery, but that shouldn’t happen in a new phone.


Definitely take it to an Apple store, and make an appointment so you don’t have to wait→Genius Bar Reservation and Apple Support Options - Apple, or use the Get Support link at the top of this page and an Apple advisor can make the appointment for you.

1 reply
Question marked as Top-ranking reply

May 12, 2022 7:56 AM in response to MichiganBillT

That is NOT normal, and indicates some hardware problem with the phone. If it was an older phone (> a year) I would suspect the battery, but that shouldn’t happen in a new phone.


Definitely take it to an Apple store, and make an appointment so you don’t have to wait→Genius Bar Reservation and Apple Support Options - Apple, or use the Get Support link at the top of this page and an Apple advisor can make the appointment for you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2021 IPhone SE randomly shuts off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.