Anyone else having trouble with Paramount streaming app on Apple TV HD device?

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Anyone else having trouble with Paramount streaming app on Apple TV HD device?

Apple TV HD, tvOS 15

Posted on May 12, 2022 9:45 AM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,088 points

May 13, 2022 1:04 AM in response to OldMacUser271

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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Answer 2

May 13, 2022 6:30 AM in response to Urquhart1244

Thanks, but I did everything you noted three times, once with Apple Support on the line. They recommended I remove the app completely. Paramount+ was actually impacting my Apple TV device and the performance of other apps on the device.

I tried to contact the developer (Paramount) but good luck. They have a set of FAQs which gave the same advice that you did. Those don't help or fix the problem. Paramount has no way to contact them by telephone. Their chat function is useless, only referring me to the FAQs.

Now that I have removed the Paramount+ app, my Apple TV device and other streaming apps are working fine.

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Anyone else having trouble with Paramount streaming app on Apple TV HD device?

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