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I have iPads that were returned by former employees and are locked behind their Apple ID credentials. Is there any way to unlock these devices?
Call Apple in your region see: Contact Apple for support and service
Contact Apple for support and service - Apple Support
Or -> Contact Apple Support -> Get Support (apple.com)
You should be able to prove that those devices belong to your company.
Call Apple in your region see: Contact Apple for support and service
Contact Apple for support and service - Apple Support
Or -> Contact Apple Support -> Get Support (apple.com)
You should be able to prove that those devices belong to your company.
Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
I have iPads that were returned by former employees and are locked behind their Apple ID credentials. Is there any way to unlock these devices?
