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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Apple TV 3rd generation. I can’t get into settings. The remote does not move me from the option offered by the tv (“computers”) and even though “settings is sitting there the remote won’t move me over to it.
The connected TV should not affect this in any way. Its not doing anything but displaying an image.
When pressing a button on the remote, the white light on the front of the Apple TV should blink to signal its receiving a signal from the remote.
If you press a button on the remote and the light does not blink on the Apple TV, then it's simply not receiving any signal from the remote.
Make sure the remote is paired to the Apple TV by pointing it at it, and holding down the Menu + right (on the control circle) buttons for 6 seconds. A link icon should appearing the corner of the screen if its successfully paired.
Link-> If your Apple TV remote isn't working - Apple Support
The connected TV should not affect this in any way. Its not doing anything but displaying an image.
When pressing a button on the remote, the white light on the front of the Apple TV should blink to signal its receiving a signal from the remote.
If you press a button on the remote and the light does not blink on the Apple TV, then it's simply not receiving any signal from the remote.
Make sure the remote is paired to the Apple TV by pointing it at it, and holding down the Menu + right (on the control circle) buttons for 6 seconds. A link icon should appearing the corner of the screen if its successfully paired.
Link-> If your Apple TV remote isn't working - Apple Support
Assuming you are using the small silver aluminum remove, it sounds like the remote is either low on battery or dead. Have you tried changing the battery on the remote?
How to replace the battery in your Apple Remote - Apple Support
Thanks. Yeah, the remote is the silver one and the battery is good. It connects and the light blinks but I now believe it is the tv that is the problem. A Panasonic Pre-2018. I also can’t connect with the Apple TV via an iPhone 12 or 13, which does seem odd, it doesn’t find the device and most likely because the interface, the Panasonic TV doesn’t do what needs to be done. There are two icons on the tv screen. One is “computers” and the other is “settings”. It is the latter I need to get into to set up wifi etc but just cannot get onto it for move or money.
Well, that worked. Thank you. I was pushing the centre button and the right button and when I used menu and right button everything came together. Thank you very much. Greatly appreciated.
Apple TV 3rd generation. I can’t get into settings. The remote does not move me from the option offered by the tv (“computers”) and even though “settings is sitting there the remote won’t move me over to it.
