White and gray screen with vertical lines when I turn on MacBook?

JillBlackmon Said:

"When I power on my MacBook it has a part white and gray screen with Vertical colored lines, any ideas how to correct this?"

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Thank you for the photo.

Troubleshooting a Failing Screen:

Your Screen is Failing:

From what you have reported, your screen is apparently defective. So, It is time for a new screen. If you have not had this replaced, and it is covered under warranty, then it might be replaceable by Apple, free of charge --but that it Apple's call.

What to Try: 

• Take a Screenshot on your Mac - Apple Support. See if you still get this error. Open it on another device, seeing if the lines are still there
• Create a New User, seeing if you still get this error.
• Connect an External Monitor.  If you do not have an HDMI port, then use this adapter: Belkin USB-C to HDMI Adapter - Apple

Perhaps this is a Faulty Device?:

How old is this Mac? Note that you have a one-year, out-of-the-box, limited-warranty with this. So, if it is covered under warranty, then see if you can get the screen replaced. Being faulty, it likely would be nothing on you. Ask Apple Support for a new screen.

Apple Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• NOTE: Due to the Coronavirus Pandemic, calls are taking a bit longer to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you :)