Apple tv rewinds by itself and menu button does not work

Question

Apple tv rewinds by itself and menu button does not work

Hi, I have a very strange problem:

everything rewinds itself. From every app, apple apps and third party apps.
it rewinds even while I stream a video from another apple device.
the menu/back button does not work. Not from the remote and not from te digital one on other apple devices.

Everything is up to date. I did a reset, with and without using an apple ID/backup, Wifi and cable internet, and I even bought a new Apple TV. Same problem.

what is the problem? I really don’t know what to do 😭

Apple TV 4K, tvOS 15

Posted on May 15, 2022 5:39 AM

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Answer 1

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Urquhart1244

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May 15, 2022 1:11 PM in response to Jason.vanwoensel

Unless someone else chimes in with a good idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 2

May 15, 2022 6:48 AM in response to Urquhart1244

Yes, of course :)

Resetting and reconnection the physical is not the solution. And the problem is also when I stream video from MBP/iPad/iPhone to AppleTV. Then it rewinds. It has nothing to do with the physical remote.

and, the new apple tv has got the same problem.

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Answer 3

May 15, 2022 5:51 AM in response to Jason.vanwoensel

Have you tried resetting the remote?

If your Apple TV remote isn't working - Apple Support

Is it possible that there is a secondary IR remote with a stuck button that is continuously giving a signal?

even bought a new Apple TV. Same problem.

That points to something in the environment (room, house), external to the Apple TV box.

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Apple tv rewinds by itself and menu button does not work

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