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Apple tv rewinds by itself and menu button does not work

Hi, I have a very strange problem:


  • everything rewinds itself. From every app, apple apps and third party apps.
  • it rewinds even while I stream a video from another apple device.
  • the menu/back button does not work. Not from the remote and not from te digital one on other apple devices.


Everything is up to date. I did a reset, with and without using an apple ID/backup, Wifi and cable internet, and I even bought a new Apple TV. Same problem.


what is the problem? I really don’t know what to do 😭

Apple TV 4K, tvOS 15

Posted on May 15, 2022 5:39 AM

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Question marked as Top-ranking reply

Posted on May 15, 2022 1:11 PM

Unless someone else chimes in with a good idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

3 replies

May 15, 2022 5:51 AM in response to Jason.vanwoensel

Have you tried resetting the remote?

If your Apple TV remote isn't working - Apple Support


Is it possible that there is a secondary IR remote with a stuck button that is continuously giving a signal?


even bought a new Apple TV. Same problem.

That points to something in the environment (room, house), external to the Apple TV box.

Apple tv rewinds by itself and menu button does not work

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