Please help

Question

Pokkel1979 Author

Level 1

4 points

Please help

I’ve recently managed after a long time, to back my photos up onto my computer…this was due to technical issues on my iPhone 11 Pro. Every time I tried copying my pictures Accross it would crash my computer and phone….(spoke to Apple support a few times but we never got to the bottom of it)

Anyway, stay with me please for the next bit. Many of my photos that I’ve copied have grey boxes all over them. Now when I initially copied them accross they looked fine, but looking at them this morning, many are corrupt. This would normally just be annoying if it was just silly photos, but the photos are of my beloved dog, who has a brain tumour.

I only discovered this issue after clearing all photos from my phone! Is there anything I can do please?

I know, please don’t preach at me about iCloud etc.

Posted on May 15, 2022 7:09 AM

Reply

Answer 1

May 15, 2022 7:12 AM in response to Pokkel1979

How did you copy the photos? There are several right ways, and one major wrong way. Here are the right ways→Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer. The wrong way is to try to manually drag them from the DCIM folders on the phone to your computer. This will not transfer any edits made to images, can result in corrupt images and can corrupt the photo database on the phone.

Reply

Answer 2

Pokkel1979 Author

Level 1

4 points

May 15, 2022 12:28 PM in response to Lawrence Finch

Hi Lawrence, thank you for your reply, I did not know this. As my phone and computer’s relationship has been glitchy, this is the only way I know how to copy my photos. I guess there is no way back now as the originals are now corrupted on my laptop…

Reply

Answer 3

May 16, 2022 6:45 AM in response to Pokkel1979

Leave your computer plugged in and connected to Wi-Fi for several hours. iOS can sense some storage corruption and fix it in the background.

While you said you didn’t want to hear about iCloud, it is the easiest and fastest way to sync photos among multiple devices, and is real time. When you take a photo it will appear on your computer and other devices within minutes, or sometimes seconds.

Reply

Please help

Similar questions