Bluetooth - Forget this device is not working

Question

Level 1

4 points

Bluetooth - Forget this device is not working

Hello,

Few days ago my airpods pro stopped working.

I’ve tried to press Forget this device and connect airpods again. But in the list i see my old airpods apeared somehow. I am pressing to forget every airpods i had in the past, but after some time they appear back in the list. See the picture attached. These are my 2 old and my wife’s airpods, which i pressed Forget this device multiple time. And they keep coming back, but airpods pro i have today keeps disappearing.

iPhone 13 Pro Max, iOS 15

Posted on May 15, 2022 10:05 AM

Reply

Answer 1

SnickZ.

Community Specialist

May 16, 2022 8:19 AM in response to sergejs82

Hi sergejs82,

Welcome to Apple Support Communities, and we're glad to help.

First, turn off Bluetooth on your iPhone through the Settings app, then restart your iPhone: Restart your iPhone - Apple Support. Once your iPhone is back to the Home screen, turn Bluetooth back on in Settings and see if the old AirPods reappear. If they don’t, see if your AirPods Pro stays in the list.

Please let us know the results when you're able.

Hope this helps.

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Answer 2

May 16, 2022 10:05 AM in response to sergejs82

Hello sergejs82,

To isolate the cause of this issue, try connecting your current pair of AirPods Pro to a different device to see if they remain connected.

Also, check for any software updates for the devices you're using with your AirPods: Update your iPhone, iPad, or iPod touch - Apple Support

Let us know the results.

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Answer 3

sergejs82 Author

Level 1

4 points

May 16, 2022 9:55 AM in response to SnickZ.

Hi and thanks for your reply. Tried these steps. Sadly 3 old airpods keeps coming back and the currently owned keeps disappearing. Tried few times. If not restarting, then they coming back after 1-2min after Forget this device click.

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Answer 4

sergejs82 Author

Level 1

4 points

May 16, 2022 11:06 AM in response to sergejs82

Thanks for the reply. Yes, airpods works fine on my wifes iPhone. Installed latest software update. Removed all bluetooth devices, connected airpods. After a minure airpods disconnected and 3 olds appeared in the list again 😕

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Answer 5

chuckbl

Community Specialist

May 16, 2022 11:13 AM in response to sergejs82

sergejs82,

Since that behavior still persists after updating you'll want to reach out to Apple Support so they can look into this behavior further: Contact - Official Apple Support

Take care.

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Bluetooth - Forget this device is not working

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