Question mark folder

Hi there, I tried to factory reset my MacBook Pro but when a black screen with two icons, Macintosh and macOS Sierra, I clicked on Macintosh and everything turns black... when I tried to turn on my Mac the question mark folder appears. So I tried to reinstall the macOS Sierra and a messenger appears saying that is an error. What am I supposed to do now?


Thanks!

Posted on May 15, 2022 3:33 PM

Reply
1 reply

May 15, 2022 4:23 PM in response to alys35

alys35 wrote:

Hi there, I tried to factory reset my MacBook Pro but when a black screen with two icons, Macintosh and macOS Sierra, I clicked on Macintosh and everything turns black... when I tried to turn on my Mac the question mark folder appears. So I tried to reinstall the macOS Sierra and a messenger appears saying that is an error. What am I supposed to do now?

Thanks!


If your Mac starts up to a question mark

If your Mac starts up to a question mark - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Question mark folder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.