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User profile for user: lilsalil
lilsalil Author
User level: Level 1
4 points

I cannot get my Mac back from Genius bar

I left my Mac to Madrid Puerta del Sol store Genius bar for a simple battery replacement. After some time, they sent me an email they needed "more" time for the repair.


Because I need to go to another country, I asked it back with or without battery replacement. However, Apple simply cannot reach the company they outsource the repairs. Madrid store do not answer their phones, either. I went to the store. They told me they would update me. It turned out to be lie, too as noone has called. I reached out to English speaking people in Dublin, they tried to reach out to MAdrid apple store. Even Apple people could not reach the store.


So now, my Mac is in a repair center in Madrid (God knows where), I am going to Germany. I ask my back but they do not give me yet continously lie to me about non existing updates.


My question is: Are there anyone else I can reach? I simply want my Mac back or a new one if they cannot give it back and forget all the incompetence and lies. What else can I do?


Thanks.

MacBook Pro 15″, macOS 12.1

Posted on May 16, 2022 1:11 PM

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User profile for user: ku4hx
ku4hx
User level: Level 7
23,586 points

Posted on May 17, 2022 1:32 AM

Have they actually refused to return it to you? Or have they said only that they need more time? How do you know Apple cannot reach the company? Is it not an Apple certified repair shop? If you've already been in touch with Apple, what did they suggest you do?


You particular logistics and location is not something this community can deal with as we are user just like you and have no greater access to Apple, Inc than you do.


I suggest you get in touch with the place that has your Mac and work out the details of it's return to you; it's making them no money sitting in their shop. Details which may include an extra cost service fee if they have to ship it and not simply hand it over to you at the counter.

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User profile for user: ku4hx
ku4hx
User level: Level 7
23,586 points

May 17, 2022 1:32 AM in response to lilsalil

Have they actually refused to return it to you? Or have they said only that they need more time? How do you know Apple cannot reach the company? Is it not an Apple certified repair shop? If you've already been in touch with Apple, what did they suggest you do?


You particular logistics and location is not something this community can deal with as we are user just like you and have no greater access to Apple, Inc than you do.


I suggest you get in touch with the place that has your Mac and work out the details of it's return to you; it's making them no money sitting in their shop. Details which may include an extra cost service fee if they have to ship it and not simply hand it over to you at the counter.

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I cannot get my Mac back from Genius bar

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