iphone whatsapp issue: stuck at retrieving credentials.

while opening my whatsapp after giving the phone number i am getting "retrieving credentials" and it is stuck there and later on saying " couldnt connect to whatsapp now, please check with wifi or mobile network" although i have active wifi and mobile network both, as youtube is running perfectly fine on them.

iPhone 12, iOS 15

Posted on May 17, 2022 7:40 AM

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1 reply

May 18, 2022 8:28 AM in response to sayan19

Hey sayan19,

Welcome to Apple Support Communities. It looks like you're experiencing issues with WhatsApp. We will be happy to help.

If you're having app issues, a good place to start is here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If this doesn't help, you may also want to contact the app developer: How to contact an app developer

Cheers!

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iphone whatsapp issue: stuck at retrieving credentials.

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