IPad mail comes up with a nearly blank screen. It says that no message selected. I can get access to my account via my iPhone. If I touch the screen it will crash to the home screen.
What is wrong with my mail app?
iPad Air 2, iOS 11
Restarting didn’t help. So I started to look around for anything strange. I found that the iPad had connected to a Wifi extender I use for an outdoor TV. Once I put it back on the main network it seems fine. What I don’t understand is why it didn’t work on the extender…
Restarting didn’t help. So I started to look around for anything strange. I found that the iPad had connected to a Wifi extender I use for an outdoor TV. Once I put it back on the main network it seems fine. What I don’t understand is why it didn’t work on the extender…
Thanks for reaching out, stephen_hoeft.
It sounds like you're having some trouble with your Mail app. We can help.
Since you've already confirmed the email account works on your other device, we'd like to rule out some other possibilities next.
Have you tried restarting the iPad? Many times restarting can clear up intermittent issues. Check out these steps for your particular model: Restart your iPad.
If you're still seeing the same behavior after restarting, we can try to update your iPadOS. Unlike other apps you can download from the App Store, the Mail app is built into the iPadOS software, so an update can also straighten out issues: Update iPadOS.
Give those steps a try, and see if there is any improvement.
Take care!
I ended up deleting Mail and reinstalled it. I had to make sure iCloud mail was enabled the iCloud tab in Settings. I will no longer use Mail for my other email accounts. I downloaded the native apps for those accounts. It a bit of a pain, but now if I flag an email as spam it seems to work much better.
I have the same issue with email app not showing but a black screen. I updates iOS and restarted and still nothing. This is extremely annoying. I also deleted my email and added it back. Still nothing.
I am also having the same issue with the built in mail app. I get a blank screen then it closes itself without letting me access my email. I can access this on my iphone without any issues. I have tried restarting and updating my OS and nothing changed. I have checked all of my settings and I am still connected to our main wifi (same as my phone). It has been running slow for the past few weeks but this new issue started earlier this week. Help.
I have been having this problem this week too. I have done all that was suggested worked for a few hours then the same problem started all over again. It’s getting very frustrating now as I need to be able to read my sent box on my iPad as it doesn’t show what I have sent on other devices if I used my iPad HELP!!
Hi stephen_hoeft,
We're glad to hear you were able to resolve the issue. Thanks for sharing your solution with the community.
Take care.
IPad mail is not working
