Cannot open attachments in Outlook after update to 11.6.6.

Did recently update MacOS to 11.6.6. and now I cannot open attachments. Outlook says 'The file “<name of file>[1].pdf” couldn’t be opened because you don’t have permission to view it. ... '


I do open Outlook Temp directory (in private/var/folders/.../com.microsoft.Outlook/Outlook Temp), the attachment is saved there but is Locked. Viewing file info shows me with Read&Write privilege as I have admin rights everywhere.

When I manually untick Locked status, then I can open the attachment from the Outlook. But I have to do it with each attachment which makes it almost unusable. On next start of Outlook after being quit the problem appears again as the Outlook Temp directory is completely deleted on Outlook exit.


Saving the attachment works, then the file is not Locked. I can also Quick look the attachment, but in quick look I don't see extended word formatting, notes in PDF etc.


This problem appeared immediately after update to 11.6.6. - before the update, everything was ok.


MacBook Pro with Touch Bar

Posted on May 18, 2022 2:10 AM

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Posted on May 25, 2022 12:28 PM

All... I believe I found the solution. I recently upgraded to Big Sur and could not open attachments on Outlook for Mac. I turned off "Connect Fonts" which is the latest version of Extensis's Suitcase Fusion Font Manager.


Once I turned that off, POOF... my jpg attachments would open with a simple double click. Once I turned CF back on... the attachments wouldn't open.


So, if you use a 3rd party font management program... try turning that off and see if it saves the problem.


Be sure to restart your mail program after you turn off any font management apps.


Good luck!

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99 replies

Jun 7, 2022 2:19 AM in response to Qit45_2

apple shame! It's a sneaky way to force you to change your computer even if it's still fully functional! I went back to Catalina and everything works perfectly! Apple You must publish that MacBook Pro (Retina, 15-inch, Mid 2014) is not upgradeable to Big Sur! Now I have the serious problem that my Photo library that was opened with Big Sur no longer opens with the version of Photos that runs on Catalina. I lost several days of work trying to fix this mess not caused by me! Apple have been a customer for over thirty years but I am very disappointed by this unfair behavior!

Jun 7, 2022 6:14 AM in response to ItalBale

I contacted Apple about AirDrop’s asking for permissions to transfer from my iPhone to late 2014 intel iMac. The phone rep solved the problem by instructing me to go to internet settings on each device, delete my network Not just change it or turn it off- delete it. Restart the devices. Chose my network, It worked. Airdrop is working. Just be sure that you know your network password before you delete your network.

Jun 11, 2022 4:12 PM in response to martin8189

This made my day. I had been so annoyed by this that I ended up starting a support chat with Apple the other day just to see if they were aware of it. It didn't seem they were and the first response was "upgrade to Monterey" but I have my own reasons for not wanting to upgrade just yet. So I kept at it, and ultimately had a long phone call with a senior support technician who was helpful but didn't think this would be treated with priority.


I won't claim credit but it sounds like collectively we made enough noise for someone to have a look.


I've just applied the update and sure enough, everything is working great. Thanks Apple!

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Cannot open attachments in Outlook after update to 11.6.6.

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