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Level 1

23 points

Cannot open attachments in Outlook after update to 11.6.6.

Did recently update MacOS to 11.6.6. and now I cannot open attachments. Outlook says 'The file “<name of file>[1].pdf” couldn’t be opened because you don’t have permission to view it. ... '

I do open Outlook Temp directory (in private/var/folders/.../com.microsoft.Outlook/Outlook Temp), the attachment is saved there but is Locked. Viewing file info shows me with Read&Write privilege as I have admin rights everywhere.

When I manually untick Locked status, then I can open the attachment from the Outlook. But I have to do it with each attachment which makes it almost unusable. On next start of Outlook after being quit the problem appears again as the Outlook Temp directory is completely deleted on Outlook exit.

Saving the attachment works, then the file is not Locked. I can also Quick look the attachment, but in quick look I don't see extended word formatting, notes in PDF etc.

This problem appeared immediately after update to 11.6.6. - before the update, everything was ok.

MacBook Pro with Touch Bar

Posted on May 18, 2022 2:10 AM

Best reply

MartinFfn

Level 1

9 points

Posted on May 19, 2022 12:32 AM

Same problem here. But I did some testing:

The problem only occurs when preview is running. If I close preview before clicking onto the attachment it will open. The second one will fail again.

Same for other attachment types than pdf: But: With xlsx Excel ask for permission instead of failing to open.

Renaming the temporary directory so Outlook has to create a new one doesn't solve the problem.

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Cannot open attachments in Outlook after update to 11.6.6.

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