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Express Travel Card option not working

Hi I am trying to use the Express Travel mode on my phone for payment in Singapore public transport system. However, it keeps asking me for authenticating via face-id even though I have the option of Express Travel Card activated. Where am I going wrong? Any pointers would be highly appreciated. Thanks.

Posted on May 18, 2022 5:43 AM

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Question marked as Top-ranking reply

Posted on May 19, 2022 7:36 AM

Greetings saugatab,


Have you been able to use Express Mode successfully at any transit locations? If it's just the one location, you'll want to contact the transit authority to let them know.


If it's all locations, then we'd suggest trying these troubleshooting steps:


Take care.


2 replies
Question marked as Top-ranking reply

May 19, 2022 7:36 AM in response to saugatab

Greetings saugatab,


Have you been able to use Express Mode successfully at any transit locations? If it's just the one location, you'll want to contact the transit authority to let them know.


If it's all locations, then we'd suggest trying these troubleshooting steps:


Take care.


Express Travel Card option not working

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