When the last Person leaves Home - HomeKit Automation doesn't recognize that we are no longer at home

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Level 1

5 points

When the last Person leaves Home - HomeKit Automation doesn't recognize that we are no longer at home

Hello, The home app doesn't recognize that we no longer at home. We've tested the scenario that really all devices weren't at home. HomePod mini as hub isn't listed in the automation. I've reseted anything and set it up again - without success. Screenshot attached. Can anyone help me please? Furthermore I wanted to inquire if it's possible to reduce the radius by Home? Less than 100m. Thank you and Cheers, Max

iPhone 13

Posted on May 18, 2022 8:48 AM

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Answer 1

destiny241

Community Specialist

May 19, 2022 9:09 AM in response to mawe94

Welcome Mawe94,

Is the HomePod up to date? If not, we'd get it updated: Update HomePod - Apple Support

Open the Home app. Select Home , then Home Settings > Software Update.

Confirm you've taken these steps to set up the automation: Create scenes and automations with the Home app - Apple Support

Also, may be relevant to what's happening: Get notifications for your HomeKit accessories - Apple Support

Has this ever worked in the past? Were there any recent changes to these devices?

Hoping to hear back, take care.

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Answer 2

KiltedTim

Level 10

224,958 points

May 19, 2022 11:01 AM in response to mawe94

Have you updated all of your devices?

iOS 15.5, in addition to the latest HomePod and apple tv os specifically address this issue.

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Answer 3

Bryan_K1

Community Specialist

May 19, 2022 10:54 AM in response to mawe94

Hello mawe94,

Based on what you're experiencing, you'll want to reach out to Apple Support directly. They'll be able to look in to this further with you and see what may be going on.

You can reach out to them here: Apple Support

Cheers!

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