"Verification Failed" error when trying to erase and reset iPad2

Question

"Verification Failed" error when trying to erase and reset iPad2

Trying to follow instructions from support.apple.com on "what to do before you sell, give away, or trade in your iPad."

I have already set up my new iPad and all relevant data from the old device has been transferred to the new device.

I want to give the old iPad2 back to Apple to be scrapped. Before I do that, I need to erase it and get it back to factory settings with none of my personal info on it.

In the support article, Step 3 says, "Sign out of iCloud and the iTunes & App Store." Here's where the first problem occurred.

----At Settings > iCloud, I clicked "SIGN OUT" at the bottom of the screen.

----Responded to dialog Delete Account

----Received dialog box to enter Apple ID Password to turn off Find My iPad.

----Entered Apple ID Password, clicked TURN OFF

----Received error dialog VERIFICATION FAILED. THERE WAS AN ERROR CONNECTING TO THE APPLE ID SERVER.

Scrolled back up and noted that "Find My iPad" is still set to ON. I tried to turn it off and received the same error dialog: VERIFICATION FAILED. THERE WAS AN ERROR CONNECTING TO THE APPLE ID SERVER.

Therefore, I can't proceed with erase and reset. Can anyone explain this VERIFICATION ERROR and how to solve it?

iPad 2, iOS 9

Posted on May 18, 2022 6:39 PM

Reply

Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,596 points

May 19, 2022 4:13 AM in response to janedoeinsuburbia

The support page that you are following covers multiple scenarios. You’ve already successfully backed-up/transferred your data - and your intention is to scrap the device.

Other elements of the procedure are concerned with (a) “sanitising” the iPad before somebody else tries to use the iPad - and (b) in removing the Activation Lock. As the iPad is to be scrapped, you can work-around the error that you see…

You can simply erase the iPad from iPad Settings - and should you choose to do so, you can eliminate the active lock by signing-in to your AppleID account using a web-browser.

To fully erase/wipe your iPad from settings:

Settings > General > Reset > Erase All Content & Settings

You can remove the iPad from your AppleID account by signing-in to your AppleID account using a web-browser:

https://appleid.apple.com

Select the devices tab where you can manage your trusted devices - and delete devices from your account.

Reply

Answer 2

May 19, 2022 3:03 PM in response to LotusPilot

LotusPilot: your reply was a good start! But I have a followup problem and question.

FOLLOWUP PROBLEM: at Settings > General > Reset > Erase All Content & Settings, I go through several dialog boxes to confirm that I want to ERASE, ending with a dialog where I'm asked to Enter Apple ID Password. So I enter the password, and I'm right back at the error message VERIFICATION FAILED. THERE WAS AN ERROR CONNECTING TO THE APPLE ID SERVER. I am using the iPad2 in WiFi mode, connected to my local Comcast WiFi network.

Also, on the old iPad2, I was unable to access the appleid.apple.com webpage. I got a message SAFARI CANNOT OPEN THE PAGE BECAUSE IT COULD NOT ESTABLISH A SECURE CONNECTION TO THE SERVER.

FOLLOWUP QUESTION: I can access the appleid account using a web browser on my desktop computer. There I have the option to remove the iPad2 device from the account. IF I REMOVE THE OLD IPAD2 FROM THE APPLE ID ACCOUNT USING MY DESKTOP COMPUTER, WILL IT BE POSSIBLE TO GO BACK TO THE IPAD2 DEVICE ITSELF AND COMPLETE THE RESET/ERASE FUNCTION?

Reply

"Verification Failed" error when trying to erase and reset iPad2

Similar questions