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Preview not opening mail attachments

I am wondering if there is anyone who could help me, I am having troubles with mail, I am not able to view/open any pdf or jpg with preview, I am getting error " The file “dfvde PL227416.pdf” couldn’t be opened because you don’t have permission to view it. "


The only way to open attachments is to save the attachment and then open it with Preview.


Any ideas how to fix it?


Posted on May 19, 2022 12:28 PM

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Posted on May 28, 2022 10:34 PM

Hi. I had the same issue and was able to fix it by giving Preview full disk access in Apple Menu -> System Preferences -> Security and Privacy -> Privacy tab -> Full Disk Access then add Preview with the plus button after unlocking the padlock.


Hope this helps you,


dave

68 replies

May 19, 2022 2:19 PM in response to jacek232

There is a thread open on this.


Cannot open attachments in Outlook after … - Apple Community


I would ask that you contact Apple via a bug report or use Feedback Assistant and if this is an Outlook issue, to also contact Microsoft.


The more folks who let them know, the quicker something may get fixed.


There is a workaround in that thread, but it is a PITA to manually open and close Preview and Word and Excel all day long ...

Jun 13, 2022 2:00 AM in response to jacek232

I am also having an issue opening attachments (pdf's) in Mail after i upgraded my intel MacBook to Big Sur 11.6.6.


Is there a work around as i tried changing the accessibly settings for Adobe in the security and privacy section in system preferences but had intermittent results, sometime the pdf attachment would open in mail but the next day the problem would re-occur.

Jun 8, 2022 9:44 AM in response to jacek232

Ok, a combination of dnasralla's and Warty1's bypasses work:


  1. Give Preview full disk access in Apple Menu -> System Preferences -> Security and Privacy -> Privacy tab -> Full Disk Access then add Preview with the plus button after unlocking the padlock.
  2. After viewing each attached pdf (or having got the error message) Quit Preview in any of the normal ways. (If you right click on the Preview icon, you will see it keeps a copy open of all viewed files, until you quit the app.)

May 30, 2022 12:16 PM in response to jacek232

Exact same problem. And, I'm having the same issue with AirDrop. When I try to move my own photos from my iPhone to iMac I get the "you don't have permissions" message.


At least from the emails I can drag the files onto the desktop and they will open. I cannot find a work around for Airdrop since the message, but not the .png or .jpg files, move onto the iMac screen.

May 30, 2022 12:38 PM in response to powmari

This is a new development. Sad ...


My hunch is that when they added all the security fixes in 11.6.6 (which were needed) they actually over did it a tad.


I know folks are probably tired of me posting this, but please file a bug report with Apple ... it's the only way to get their attention and prompt a fix to this mess.

Jun 2, 2022 6:48 AM in response to jacek232

Like everyone here...same problem. I've made it worse by following advice on the Microsoft support site suggesting I had reached some mystical limit of downloaded attachments and I need to 'clean it out'. Well, I did, and it didn't help this Preview problem (which is annoying as Sin), and in the process have screwed up every email that I had saved from Outlook on my laptop. $!%^@@#!$#! I am so angry at both MS and APPLE.

Jun 2, 2022 5:55 PM in response to jacek232

Seems to be whenever you attempt to open a specific PDF file from inside another application (Mail, Outlook, iBooks..), then the error manifests itself


If I quit Preview then re-attempt it works for the the given PDF


If I try a different PDF then I may get the error again for that file; quitting Preview and reopening fixes it for that given PDF


Seems as if something is cached..


Saving the PDF to desktop and opening it with preview works every time

Preview not opening mail attachments

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