Big Sur 11.6.6 permissions issues

I just upgraded to Big Sur 11.6.6 and now with every .pdf file I am opening in Preview I get told,

"---.pdf couldn't be opened because you don't have permission to view it."

To view or change permissions, select the item in the Finder and choose File>Get Info.


Why has this suddenly happened?

MacBook Pro 15″, macOS 11.6

Posted on May 19, 2022 7:05 PM

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Posted on May 20, 2022 1:04 PM

There are 3 or 4 threads open on this all since 11.6.6, regarding both Mail and Outlook ... now this seems bigger than just mail apps but something inherent with the security fixes in 11.6.6 and in particular with Preview ... please file a bug report with Apple (use Feedback Assistant) ... this is a major inconvenience and it needs fixing, but that won't happen unless everyone with this issue takes 2 minutes and files a bug report so the matter percolates to the top :~)


Not sure about Mail but in Outlook )or with just stand alone PDFs) the only workaround seems to be quitting Preview, Word, Excel or whatever app is insisting on permissions, then it will open, but the next one won't unless you first quit the app ...

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64 replies

Jun 2, 2022 10:56 AM in response to gregfromexcelsior

This currently DOES NOT solve the issue. It's just a workaround for not being able to open attachements (also always quitting Preview after each use/file-display would help).


But the problem has much more impact than that: you may also (like me and another customer of mine) not be able to PRINT documents, because the print spooler is creating temporary files under /private/var/spool/cups/tmp but then does not have the permissions to use them!!

Jun 6, 2022 6:02 AM in response to Thingsthatshouldjustwork

That is exactly what I meant early on: many things that are working with temporary files are affected (not only printing, also zip-extraction does not work on my MBP) and granting Full Disk Access only solves the file-opening-issues (if at all).


Another Issue that I've got after update to 11.6.6 is that softwareupdate is not able to connect to the apple update server any more. Could you guys try and confirm if you have the same issue too? Just run on the console:

softwareupdate -l

May 27, 2022 5:35 AM in response to ballterror

This question is not answered! It is a way to work around not use the OS. For me it is only an issue with Microsoft Office Files when I try to us the PDF Option in the Print dialog. It must be connected to permissions on the temporary folder where PDF is put until you save it somewhere. I don't know where that is but I'd guess that Mail uses the same behind the scenes code to open attachment thus resulting in the same problem. Can anyone tell us how to update the permissions so we can all get back to work again?

May 29, 2022 5:23 PM in response to Roam Redway

Thanks for you insight! I was trying to help my dad with this, as he was completely befuddled by this. Good to know that there is some closure. Not what I was hoping to find, though!


I myself don’t run Big Sur, anymore, which is why I hadn’t run into the problem myself. It’s always harder to help someone troubleshoot who has a different version of the OS.


Let’s hope that Apple will address this.

May 30, 2022 1:33 AM in response to ballterror

I just upgraded Big Sur to 11.6.6 and bingo... same problem. I have Mac Air mid 2103. Really making things difficult. It also means I can't open PDFs I send in other apps, not just Outlook and Mail.


I can't use the apple reporting app mentioned because it says I'm not allowed too. I guess I'm not singed up for something...


Let's get this fixed as soon as possible. I heard IOS 12 is coming in June... so!

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Big Sur 11.6.6 permissions issues

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