I cant update my billing information....i have apple music open on my android and dont have anything about billing in the account section...my iTunes on my computer wont let me open my account info....

I need to update my billing info and be able to manage subscriptions but I can't seem to access anything. Apple music app doesn't have my account info in the account section... my iTunes account on my laptop doesn't allow me to get into my account and my apple tv won't allow any of this without doing these things on other devices in other apps....I have an android phone ...help me please, all I keep doing is getting stuck in circles and then in the app where nothing loads at all....so frustrating

Posted on May 20, 2022 8:23 AM

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Question marked as Top-ranking reply

Posted on May 21, 2022 1:31 PM

Hello Kyletrhodes,


Thanks for participating in the Apple Support Communities.


When you use iTunes on a computer, what is preventing you from accessing your account? If you're getting an error message, be sure to post that to see if we're able to help and check for an update to iTunes to see if that clears it up. For additional assistance with using iTunes, check out the steps below which are also located here: Change your Apple ID payment method if you don't have an Apple device - Apple Support


Change your payment method in iTunes on your PC or Microsoft Surface

1. Open iTunes.

2. In the menu bar at the top of the iTunes window, tap or click Account, then tap or click View My Account.

3. Sign in with your Apple ID.

4. Make sure that what's listed on the Account Information page matches the information on file with your financial institution.

5. Tap or click Manage Payments to the right of Payment Information. (If you're using an older version of iTunes, tap or click Edit to the right of Payment Type.)

6. To update a payment method, tap or click Edit. To add a payment method, tap or click Add.

7. Update, remove, or add payment methods. If you have multiple payment methods, you can change the order. Apple will attempt to charge payment methods in order from top to bottom. You can't change the order in which Apple ID balance is charged.


In addition to trying that, be sure your Apple Music app is up-to-date on your device and connected to Wi-Fi to see if that helps.


Have a great day!

1 reply
Question marked as Top-ranking reply

May 21, 2022 1:31 PM in response to Kyletrhodes

Hello Kyletrhodes,


Thanks for participating in the Apple Support Communities.


When you use iTunes on a computer, what is preventing you from accessing your account? If you're getting an error message, be sure to post that to see if we're able to help and check for an update to iTunes to see if that clears it up. For additional assistance with using iTunes, check out the steps below which are also located here: Change your Apple ID payment method if you don't have an Apple device - Apple Support


Change your payment method in iTunes on your PC or Microsoft Surface

1. Open iTunes.

2. In the menu bar at the top of the iTunes window, tap or click Account, then tap or click View My Account.

3. Sign in with your Apple ID.

4. Make sure that what's listed on the Account Information page matches the information on file with your financial institution.

5. Tap or click Manage Payments to the right of Payment Information. (If you're using an older version of iTunes, tap or click Edit to the right of Payment Type.)

6. To update a payment method, tap or click Edit. To add a payment method, tap or click Add.

7. Update, remove, or add payment methods. If you have multiple payment methods, you can change the order. Apple will attempt to charge payment methods in order from top to bottom. You can't change the order in which Apple ID balance is charged.


In addition to trying that, be sure your Apple Music app is up-to-date on your device and connected to Wi-Fi to see if that helps.


Have a great day!

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I cant update my billing information....i have apple music open on my android and dont have anything about billing in the account section...my iTunes on my computer wont let me open my account info....

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