iTunes on MacBook Air M1 won't let me play my old music

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Level 1

8 points

iTunes on MacBook Air M1 won't let me play my old music

Hi all.

I have an Apple account, but am named on my wife's apple subscription so we have unlimited access to everything. The problem I'm getting, only on iTunes on my M1 chip MacBook Air is iTunes as telling me "This computer is already associated with an Apple ID". Of course it is! My ID!

I think the problem stems from using iTunes Match.

If I click "transfer" as it's instructing me to do, it then fails stating "Could not purchase 'null'. An unknown error occurred (1010)."

I did find on other forums people stating that if you purchase one track outright (99p) play it, then all your old music will work. Nope! not for me.

So I currently have thousands of tracks I've collected and converted to MP3 from my old purchased CD's when iTunes was a baby, but now cannot play ANY OF THEM on my Mac. But they do play on my iPhone!

MacBook Air (2020 or later)

Posted on May 20, 2022 9:53 AM

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Answer 1

Top-ranking reply

howiedee74 Author

Level 1

8 points

Jun 6, 2022 6:57 AM in response to howiedee74

I've fixed it!

Just download one of your old tracks from iCloud in iTunes so its available on your computer, this will play.

But for some reason this then allowed me to play ALL my music!

Seams like an annoying bug probably with a simple fix that Apple needs to sort out.

Do Apple employed programmers and developer s read these threads or just ignore the people that pay their wages? Just saying.

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Answer 2

ed2345

Level 9

63,578 points

May 20, 2022 10:44 AM in response to howiedee74

So I currently have thousands of tracks I've collected and converted to MP3 from my old purchased CD's when iTunes was a baby, but now cannot play ANY OF THEM on my Mac. But they do play on my iPhone!

Howie,

Use Finder to locate one of the problem MP3s on your computer. Right-click the file and choose Open With > iTunes (or Music). What happens?

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Answer 3

howiedee74 Author

Level 1

8 points

Jun 6, 2022 6:37 AM in response to ed2345

Hi Ed.

If I use "Get Info" and look a the file tab, it states file location as "cloud" which I expect as I only have the 256GB so want to save space. However if I open iCloud, I can't locate it; I don't know where Apple stores it?

It's also showing as "Matched", is this the problem? How do I un-match my music so I can play it as normal?

Are Apple going to fix this "match" problem as I'm not the only user who's having issues like this with music they own but not bought directly from iTunes?

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Answer 4

ed2345

Level 9

63,578 points

Jun 6, 2022 11:36 AM in response to howiedee74

Howie, Good, so it just "needed a kick."

To your question: This is a user forum. The official path to report troubles and suggestions to the product team is thru the feedback link:

Product Feedback - Apple

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iTunes on MacBook Air M1 won't let me play my old music

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