MacBook Pro A1708 issue

Question

Level 1

4 points

MacBook Pro A1708 issue

Hello, i have an issue with my Mac (Os Monterey), first it occurred when it was below 18% bettery, Mac shut off when I wanted to boot it again it showed Question mark in a folder “apple.com/startup”

when I plugged in power adapter and turn the Mac back on it booted normally.

yesterday I left the MacBook open I was waiting to send an e-mail. Came back an hour later it was shut off like previously.

again the massage appeared when I plugged power adapter booted normally.

battery status : normal

cycles : 243

i tried resetting smc and reinstalling Os.

The issue persist.

Could this be SSD issue ? Or Battery issue . Could you give me any advice what to look for ?

MacBook Pro

Posted on May 22, 2022 12:11 AM

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Answer 1

kaz-k

Level 9

50,142 points

May 22, 2022 4:40 AM in response to ericek56

Hi,

I think you'd better take your MacBook Pro to Genius Bar which requires making reservation or your local Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector

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Answer 2

Andi_Vo

Level 1

8 points

May 22, 2022 1:25 AM in response to ericek56

Hi Ericek56

S.M.A.R.T stands for Self Monitoring Analysis and Reporting Technology System and was introduced to determine if mechanical hard drives are about to fail. They check themselves against predefined thresholds and keep a record of it.

MacOS shows only the SMART status in one word in Disk Utility (in the Disk Utility App).

If all is well, it says "Checked." If you want to know more details, e.g. how many hours the hard disk has been in use, you can download the SMART utility. It can be started four times for free and shows all important data.

SSDs partly still support the SMART status, although it was actually intended for quite error-prone mechanical disks. Apple's internal NVMe SSDs used from 2015 onwards usually show "not supported" in Disk Utility because Apple believes it is no longer necessary with this modern technology. However, the SMART Utility brings some values to light.

Source: https://macandegg.de/2018/07/wie-man-den-smart-status-einer-festplatte-unter-macos-ueberprueft/

You can download the SMART Utility here:

https://www.volitans-software.com/apps/smart-utility/

You may need to install a driver for the SMART Utility app to read the hard disk.

Make a backup of your MacBook. Your model is from 2017 and might already have defective SSD/hard drive areas (model A1708). Of course, the Battery is not the problem.

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