Can't Upload .png Photos from Windows PC to iCloud Photos Folder or iCloud.com

Question

Can't Upload .png Photos from Windows PC to iCloud Photos Folder or iCloud.com

I can't seem to upload .png photos from my Windows PC to the iCloud Photos folder or iCloud.com. When I try to move a .png photo to the iCloud Photos folder on my Windows PC, it will move to the folder but it never shows up on my iPhone or on the iCloud.com website. When I try to upload the .png photo directly to iCloud.com, the .png photo doesn't show up at all in the window that pops up to search for the photos to upload. It's almost as if iCloud doesn't support .png photos but I know that isn't the case because I can easily download .png photos on my iPhone with no issues and those photos actually do show up in the iCloud Photos folder on my Windows PC and on the iCloud.com website. Any help with this issue is much appreciated.

Windows, Windows 10

Posted on May 23, 2022 9:23 AM

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Answer 1

bruno75

Community Specialist

May 25, 2022 1:51 PM in response to DipperTheFolf

Hi DipperTheFolf,

As stated in the article shared earlier, along with you being able to work with PNG files on your iPhone as you stated earlier, it is in fact supported. As such, we've narrowed it down to your Windows PC at this point. Let's continue ruling out some other possible causes:

Have you already tried the other steps already provided to you? This would include trying a new user account, another web browser, and restarting your PC.
What about making sure you have all of the latest Microsoft updates installed, along with testing temporarily disabling Windows Defender to test for the same issue?
Do you have iCloud for Windows installed on your PC, and if yes, what occurs when you try using that to sync photos?

We look forward to hearing about the results from all of the above steps.

Take care!

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Answer 2

K_Faith

Community Specialist

May 24, 2022 11:07 AM in response to DipperTheFolf

Thanks for letting us know DipperTheFolf,

They file type is supported as described here: About iCloud Photos and My Photo Stream

Have you tried restarting your computer? Also, have you tried using a different browser and following the steps here: Upload and download photos using iCloud.com

Cheers!

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Answer 3

May 24, 2022 10:49 AM in response to DipperTheFolf

Hello DipperTheFolf,

To help resolve the issue where .png photo types aren't uploading to iCloud, if you have any security software installed on your PC, dIsable it to see if the photos will upload.

You can also create a new admin user account to test and see if the photos will upload.

Check your iCloud storage to make sure it's not running low and causing this issue:

Check your iCloud storage online or on any device - Apple Support

Best Regards.

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Answer 4

May 25, 2022 1:44 PM in response to K_Faith

So apparently that article saying that PNG files are supported is incorrect because I just tried uploading a PNG image to the iCloud website by typing its name directly into the file name field and an error popped up saying that only JPEG files can be uploaded through the website. I find this to be quite annoying because JPEG doesn't support transparency so I'm unable to upload files with transparent backgrounds to iCloud.

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Answer 5

Sparks0829

Community Specialist

May 25, 2022 2:30 PM in response to DipperTheFolf

DipperTheFolf,

Got it. The next best step is to reach out to Apple Support directly. This link will help you get started:

Contact Apple Support

Take care!

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Answer 6

May 24, 2022 10:58 AM in response to Community User

Hi Trace1,

I don't have any security software on my PC besides Windows Defender. My user account is the administrator on my PC so I'm already using an admin account. According to the iCloud app on my PC, I have 46GB of usable iCloud storage so I'm pretty sure that would be enough for a single .png photo, right? Thanks for your help!

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Answer 7

May 25, 2022 2:27 PM in response to bruno75

It also has something to do with the iCloud website because as I've said I am unable to upload PNG files to the website at all. The website gives me an error saying that only JPEG files can be uploaded. I do have iCloud for Windows installed and when I try adding the PNG files to the iCloud Photos folder, they are added but they seem to be converted to JPEG files as when I view them on my iPhone after uploading them through iCloud for Windows, they appear to have white backgrounds instead of being transparent despite the file format still being PNG.

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Can't Upload .png Photos from Windows PC to iCloud Photos Folder or iCloud.com

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