Any advice on Microsoft365 not able to activate having upgraded Mac OS to Monterey 12.3.1?

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Slizzard22 Author

Level 1

4 points

Any advice on Microsoft365 not able to activate having upgraded Mac OS to Monterey 12.3.1?

iMac, OS X 10.10

Posted on May 24, 2022 9:21 AM

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Answer 1

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leroydouglas

Community+ 2024

Level 10

188,466 points

May 24, 2022 9:29 AM in response to Slizzard22

Slizzard22 wrote:

Any advice on Microsoft365 not able to activate having upgraded Mac OS to Monterey 12.3.1?

The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur/Monterey

To activate a Microsoft Office 365 subscription you simply enter the email address you used when you extended the subscription with Microsoft. 

If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:

Microsoft Corporation/Customer service

1 (800) 642-7676

https://support.microsoft.com

Contact a third party vendor

Contact a third-party vendor - Apple Support

Ask the Microsoft Community

https://answers.microsoft.com/

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Answer 2

Slizzard22 Author

Level 1

4 points

May 24, 2022 9:29 AM in response to Slizzard22

I have tried no amount of times to activate my Microsoft 365. Microsoft have no record of my original purchase of this software although to obtain the copy I was using before I upgraded to OS 12.2.1 I had entered my Product Code, Username and password

from the item I had purchased. Seems like the only way to have Microsoft 365 working on my new Mac is to purchase another copy, although my product is no renewable until November 22. Any body got an idea?

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Answer 3

Ronasara

Level 6

15,013 points

May 24, 2022 9:27 AM in response to Slizzard22

You should contact Microsoft customer service for assistance.

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Any advice on Microsoft365 not able to activate having upgraded Mac OS to Monterey 12.3.1?

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