I cannot use the apple store, iTunes, or upgrade to Monterey. I checked the security settings and they are set to full. What do I do?
MacBook Air 13″, macOS 11.6
Is this computer enrolled in a Mobile Digital Management Service ( MDM ) and or owned by a Company, Organization or University ?
Review MDM restrictions for Apple devices
If Yes, the MDM Serves manages this device and decides what can be installed or Not Installed on this computer
Is this computer enrolled in a Mobile Digital Management Service ( MDM ) and or owned by a Company, Organization or University ?
Review MDM restrictions for Apple devices
If Yes, the MDM Serves manages this device and decides what can be installed or Not Installed on this computer
" Activation Lock Status: Enabled "
The person who " Gifted " this machine to you has enable Activation Lock
>>>>How to remove Activation Lock <<<< and read all the Details from that provide link
That is the Source of this computer issue you are experiencing
Does the >> Computer Qualify for the Monterey upgrade
Added as per user profile MacBook Air 13″, macOS 11.6
That version of Big Sur is outdated and should be updated to current version 11.6.6 Before attempting Monterey
Okay, I don't know about all of that. What I do know, is that The system preference application kept prompting me to upgrade to Monterey, but wouldn't allow it. I erased the disk, installed, it didn't go past Big Sur with authentication problems. Erased again, followed all of the support instructions, and it worked. App Store, iTunes, and everything else works fine now. So I am happy.
Anastasia_Franco wrote:
According to the System Preferences it does, and it keeps giving me a warning to upgrade.
System Preferences will not provide the Information to determine if this computer qualifies to run Monterey
About this Mac will provide the Age of the Computer and then the user ( you ) will need to verify this specific computer is Listed as Qualifying.
>> Your Mac is up to date - macOS 12.4
You all are so awesome, I may even begin to love Apple :)
Thanks all of your help has seemed to work.
Evidently I don't have MDM on my computer, it was a gifted MacBook Air, so I don't know all the particulars.
I erased and reinstalled twice, but it has an authentication error
Works, but I cannot use Apple Pay or the App Store, nor install osMonterey update
Ok, I looked at the computer, and the support tech sheet on support.apple.com, and it is supported
This Mac is less that 2 years old, from what I take it.
Hardware Overview:
Model Name: MacBook Air
Model Identifier: MacBookAir10,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
System Firmware Version: 6723.140.2
OS Loader Version: 6723.140.2
Serial Number (system): FV***6L4
Hardware UUID: 9B889953-9514-5DC9-A222-6E6969BF2CC1
Provisioning UDID: 00008103-001C60CA26F1001E
Activation Lock Status: Enabled
[Personal Information Edited by Moderador]
Good
But, as per the supplied information ,which we believed to be true and actuate - is would seem not possible to upgrade the computer from Big Sur 11.6 to anything newer like Monterey 12.4
That is unless there was some other agenda in play
Perhaps but must issue caution, If Activation Lock is still enabled by the Person who Gifted the computer to you and has not Removed the Activation Lock from this computer - there could still be troubles ahead for this computer and therefore for the User.
That is, and again, unless you are the person who Put the Activation Lock On then Only you can remove it.
That specific information has never been revealed or confirmed by the User
EDITED
Suggestion for future questions and only for informational purposes.
Understand, we are all working Remotely from all around the world. Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.
Reliable , accurate, details, context and disclosure of specifics of the computer will really help to pinpoint a possible solution.
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According to the System Preferences it does, and it keeps giving me a warning to upgrade.
Yes, I activated each time. This is the only time it worked all the way through without giving me authorization issues.
I cannot load Monterey because I need authorization for the volume on the startup disk? What gives, security is set to full.
