iphone on edge during roaming

When I am connected to my local provider, I have 4G or 5G depending on availability. When I travel abroad, I have EDGE! I also have a local phone using the same network provider and there is 5G availability where I am (4G for older phones).


I have tried everything:

  • Factory reset
  • restart
  • update to latest firmware
  • update internet settings


I called my network provider and they said they don't know. I've read other people are facing the same problem. It is not phone related as I cannot have 4G/5G in one country and 2G in another one.


Any ideas?

Posted on May 25, 2022 2:53 AM

Reply
8 replies

May 26, 2022 8:09 AM in response to kderbu

Hi kderbu,


Welcome to Apple Support Communities!


We understand that you're only able to connect to an EDGE network while you're roaming.


Your carrier determines how your iPhone connects to their cellular network based on how your account is provisioned for your carrier. The iPhone itself doesn't include a feature which would allow you to adjust the network it's connected to. If you need to change the network your iPhone connects to, you can contact your carrier and have them provision your account to connect to that network.


You can learn more about the different carrier network options here: Status icons and symbols on your iPhone - Apple Support



E icon
Your carrier’s EDGE (GSM) network is available, and your iPhone can connect to the internet over that network.


We hope this helps.


Cheers!

May 26, 2022 8:18 AM in response to kderbu

It is up to the provider to decide what levels of service that they will provide, and which types of phones will be allowed to connect to the network. Most providers in the U.S. have either discontinued 3G service, or they will in the near term, for example.


Your phone will try to connect to the best service that is available at the time. If your phone is connecting to EDGE abroad, that may be the best that you can do at that location.



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iphone on edge during roaming

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