You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I had to reset my iPhone and now unable to access old messages.

Hi, i forgot my pascode. I had resset my iphone folowing instruction, but i have no access to my old messages. How can i get access to them?


[Re-Titled by Moderator]

iPhone XS, iOS 15

Posted on May 26, 2022 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2022 10:35 AM

That depends. If you had iCloud Syncing enabled prior to resetting your phone, the messages should repopulate after you sign back in.


Use Messages in iCloud - Apple Support


If you weren't using iCloud Syncing, the messages should be part of your backup. Have you restored the phone from your most recent backup?


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If you don't have a backup, they are gone. And now would be a good time to enable iCloud backups so that your phone will back up automatically.


2 replies
Question marked as Top-ranking reply

May 26, 2022 10:35 AM in response to GV771

That depends. If you had iCloud Syncing enabled prior to resetting your phone, the messages should repopulate after you sign back in.


Use Messages in iCloud - Apple Support


If you weren't using iCloud Syncing, the messages should be part of your backup. Have you restored the phone from your most recent backup?


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If you don't have a backup, they are gone. And now would be a good time to enable iCloud backups so that your phone will back up automatically.


I had to reset my iPhone and now unable to access old messages.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.