Phone calls go straight to voicemail on my iPhone 12 Pro

1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
3. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
4. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
5. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Focus ➔ Do Not Disturb : Set this to OFF
6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

Axel F.

If the calls do not show up in your iPhone's call history, then your carrier never sent the call to your iPhone. You'll need to contact your carrier about that.

hey Tammely,

Is it every number or only the unknown callers?

if that is the case it is in the identity settings.

hopefully it is this simple.

greetings bas I hope it fixes things