The load remote content button dissapeared from my Mac Mail?

I had just got used to the new format where photos and other remote content don't automatically load in mail messages and you can choose to load the content for individual messages. When the change initially happened I had a button located to th top right of the mail window that said "load remote content" but that button just disappeared completely when my system updated overnight.


Does anyone know how to get it back, now I can't see a majority of my messages and I can't find a way just to view them. To be clear I am not asking about chugging the privacy setting and loading all remote content, I'm asking how to load it for an individual message and what happened to the convenient button?

MacBook Pro with Touch Bar

Posted on May 26, 2022 2:50 PM

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10 replies

Jun 8, 2022 2:44 PM in response to iPapa

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists.

NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Then make sure the item's leroydouglas mentioned are turned off. Then reboot normally and test again.


May 27, 2022 7:32 AM in response to Jonathan Marsh

Jonathan Marsh wrote:

I had just got used to the new format where photos and other remote content don't automatically load in mail messages and you can choose to load the content for individual messages. When the change initially happened I had a button located to th top right of the mail window that said "load remote content" but that button just disappeared completely when my system updated overnight.

Does anyone know how to get it back, now I can't see a majority of my messages and I can't find a way just to view them. To be clear I am not asking about chugging the privacy setting and loading all remote content, I'm asking how to load it for an individual message and what happened to the convenient button?


I would toggle those options in your " privacy setting "you are not asking about chugging..." and see if there is any change.

Compare your results and then come back to your preferred settings to test.




if no insight or resolve submit your Apple Feedback and /or file a bug report: Product Feedback - Apple



May 28, 2022 6:21 PM in response to Jonathan Marsh

Jonathan Marsh wrote:

the only way to view my emails is to turn off the new security features.


Are you saying your issue is solved with those features turned off(?) ie you can load all your your email...



ref: mail app select Mail>Preferences>Privacy  disable all:


  • “Protect Mail Activity” / 
  • “Hide IP address” /
  • “Block all remote content”



Use Mail Privacy Protection on Mac - Apple Support




Jun 1, 2022 12:20 PM in response to Jonathan Marsh

Jonathan Marsh wrote:

No, turning this setting off doesn't solve the problem it just avoids it. Effectively I have to turn off the security feature completely just to view my emails. I'm trying to figure out how to get it back to functioning as designed but haven't seen any response that addresses that.



You have to ask yourself—just how have we made it this far with our email after decades just fine and no issues...(?)


Just because Apple introduces new features as bells and whistle—does that make you any less secure(?)


My opinion— no... do I have those features turned on, no....would I feel more secure with them turn on, no again

These new features have caused a flood of support issue in the Forums as I have witnessed.


Maybe your mileage will be different ...




You can submit your Apple Feedback hhttp://www.apple.com/feedback


Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  Apple Support



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The load remote content button dissapeared from my Mac Mail?

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