The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I purchased my 2016 MacPro in Oct 2016. About a year and a half ago I started having the spotlight issue and the screen cutting to black if opened fully. I contacted Apple only to be told it wasn’t covered. I now find out via a friend that this is actually covered by apple. Unfortunately now over 5 years has passed since purchase and Apple will not honour the repair despite me trying to get it fixed well within the 5 year window.
MacBook Pro 13″, macOS 10.13
Hi,
Yes, you are right, Apple says "The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of this program, whichever is longer"
You need to pay to repair of backlight issue.
My issue is that it wasn’t 5 years when I first tried to get it repaired and was told that it was not covered.
Faulty Screen
