USB-C plug only works in one orientation

Since this occurs with both the old and new cables, we need the device checked. There might be damage in the charging port.

Find a provider using this link: Apple - Find Locations - Location Selector

Cheers.

Hi rreesj,

Thank you for posting in Apple Support Communities! Is this happening with an Apple branded USB-C cable? If not, you should test this with an Apple Branded cable to determine if this continues. Check out how to use USB-C to charge your iPad here: Charge and connect with the USB-C port on your iPad - Apple Support.

Check out additional troubleshooting steps you can take here: If your iPad won't charge - Apple Support.

Hope that helps!