Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple AirPort Time Capsule 3TB starting NOT WORKING

My Apple AirPort Time Capsule 3TB starting NOT WORKING all of a sudden and cannot be detected in the wifi network. Checked with Apple service Centre and they said, it cannot be repaired, but you can get a new one for 20K. I need advise as follows:-


1) I just need my backup data which is stored therein. These are last 15 years of my Data and Photoes etc.


2) If the unit can just be used for networking after repairs


Any help will appreciated



Posted on May 29, 2022 4:31 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2022 5:33 AM

Take the Time Capsule to a Data Restoration Specialist.


The Apple Store should be able to provide a few names for you. He/she will have to physically open up the Time Capsule......a difficult task since the Time Capsule was never designed for service.....and pull the hard drive out to see if it is still operational. If it is......(it may not be)......they can likely copy the data on the Time Capsule hard drive over to another USB drive which you can connect directly to your Mac.


Unfortunately, things like this is are very expensive, and you may have to pay up front with no guarantee of success. Read and understand the terms of the agreement with the specialist......before.....you sign.


Apple will not offer repairs on the Time Capsule, but an independent shop might. My advice would be to not attempt repairs on the Time Capsule, since the repair shop would have to find a used Time Capsule from which they would rob parts. In addition, the cost of parts and labor would likely exceed the original cost of the Time Capsule.

5 replies
Question marked as Top-ranking reply

May 29, 2022 5:33 AM in response to Dabaang57

Take the Time Capsule to a Data Restoration Specialist.


The Apple Store should be able to provide a few names for you. He/she will have to physically open up the Time Capsule......a difficult task since the Time Capsule was never designed for service.....and pull the hard drive out to see if it is still operational. If it is......(it may not be)......they can likely copy the data on the Time Capsule hard drive over to another USB drive which you can connect directly to your Mac.


Unfortunately, things like this is are very expensive, and you may have to pay up front with no guarantee of success. Read and understand the terms of the agreement with the specialist......before.....you sign.


Apple will not offer repairs on the Time Capsule, but an independent shop might. My advice would be to not attempt repairs on the Time Capsule, since the repair shop would have to find a used Time Capsule from which they would rob parts. In addition, the cost of parts and labor would likely exceed the original cost of the Time Capsule.

May 29, 2022 9:43 PM in response to Bob Timmons

Hi Bob,


Thanks for your reply and solution suggested. Repairs on the Time Capsule was not in my thought. I was only thinking


a) Can I recover the Hard Disk with my Data to use the Hard Disk with any of my Laptop/desktop. It is still a 3 TB HARD DISK.


b) and IF the unit can just be used as a networking device .


I loved the product and cannot digest that my Time Capsule is gone.


I am aware that opening the Capsule is like ruining the same, but IF I can get the Hard Disk and DATA on the HD.


I just cannot throw the Airport Time Capsule in the Dust Bin with all the data therein, which someone my get access to.


So need suggestion / help to what I should do. If getting access to HD is also not a solution, that how to destroy the HARD DISK.


Thanks for your valuable time. I am from India.


Regards


Vijay


May 30, 2022 5:55 AM in response to Dabaang57

The only way that you might be able to access the data on the 3 TB hard drive inside the Time Capsule is to physically open up the Time Capsule and remove the hard drive. Then, the hard drive can be placed in an enclosure or caddy to see if the hard drive might still be operational. If it is, then the data on the 3 TB drive can be copied over to another USB drive which you can use in case you need the data on the Time Capsule hard drive.


This is a job for a professional who is experienced with operations like this. This is not a job for normal users or even do-it-yourself type folks.


That is why I suggested that you take the Time Capsule to a Data Restoration Specialist. Unfortunately, this type of service is very expensive.


If the Data Restoration Specialist finds that the hard drive is still operating correctly, then you know that something else inside the Time Capsule has failed........likely a power supply. Apple will not offer repairs or parts for the Time Capsule, but an independent repair shop might be able to help if they can find spare parts from other Time Capsules. If they can, then you could have them reinstall the hard drive and you could continue to use the Time Capsule just like you did before.


But again, these types repairs are also expensive, and if the Time Capsule is 5+ years old, other internal parts are subject to failure. If it were me, I would not attempt to repair the Time Capsule, but it will be up to you to decide how you want to proceed.


If the Time Capsule hard drive is defective, about the only thing you can do is crush the hard drive to destroy it.




My Apple AirPort Time Capsule 3TB starting NOT WORKING

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.