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Folder Question Mark all attempts fail

I have an old 33” iMac that obtained from my work, but after rebooting after it took ages to boot yesterday (I’m more of a Windows PC kind of guy) from then on just shows a white screen. I then went online to see howto fix it and with my Windows keyboard (it’s all I had) and attempted all the key combinations but the only that appeared to anything was command - option - R and P. That would cause the startup sound again and again. Other than that it did nothing. All other key presses did nothing and eventually a question mark folder would appear. If it was a PC I would at this stage stick the recovery or OS install disc and start again but after speaking to Apple they just got me to do all the key combos again to no avail. Eventually even they gave up and said I needed an Apple keyboard. I told them if there was a way to check if it’s truly knackered or if it’s just the hard drive? They said it just needs the OS reinstalled and I need the keyboard. I’m not entirely convinced but I’ll try. If that fails and changing the hard drive does too then I stick it on eBay for spares.

Posted on May 29, 2022 11:53 PM

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Question marked as Top-ranking reply

Posted on May 30, 2022 1:17 AM

Depending on the age and specific version Mac OS the old Mac system-range

actually is, there are a few things that may differ. Far off-mark; too old, or out-

dated; and/or you may need an original Mac OS X on DVD media.

[Or USB flash drive used Bootable Installer; set up in advance.]


You could make use of PC keyboard, to access Mac. Helpful clues found here:


• Keyboard mappings using a PC keyboard on a Macintosh | support.microsoft.com

https://support.microsoft.com/en-us/topic/keyboard-mappings-using-a-pc-keyboard-on-a-macintosh-d4fd87ca-8762-30ee-fcde-08ffe95faea3


And/Or Apple support site.

(These cover same effect, when applied together!)


• Use your Apple keyboard in Windows with Boot Camp - Apple Support

//support.apple.com/en-us/HT202676


Depending on the exact build model year, you could get a supported system

as a download from the Apple servers. Newer Mac systems can install several

shared-partitions on a drive; once those are erased, the system won't restore.


You've not mentioned the Mac OS Version your Mac has or would need.

Identify your iMac model - Apple Support

//support.apple.com/en-us/HT201634


There are several, downloadable from Site; back to Yosemite 10.10.


The 'downloadable macOS installers' from Apple can be found here:

• How to get old versions of macOS - Apple Support

//support.apple.com/en-us/HT211683


To be correct in your identification of the exact build model is necessary.

[Your question isn't so easily understood from the perspective a reply.]


• If your Mac starts up to a question mark - Apple Support

//support.apple.com/en-us/HT204323




Similar questions

2 replies
Question marked as Top-ranking reply

May 30, 2022 1:17 AM in response to ColinJRob

Depending on the age and specific version Mac OS the old Mac system-range

actually is, there are a few things that may differ. Far off-mark; too old, or out-

dated; and/or you may need an original Mac OS X on DVD media.

[Or USB flash drive used Bootable Installer; set up in advance.]


You could make use of PC keyboard, to access Mac. Helpful clues found here:


• Keyboard mappings using a PC keyboard on a Macintosh | support.microsoft.com

https://support.microsoft.com/en-us/topic/keyboard-mappings-using-a-pc-keyboard-on-a-macintosh-d4fd87ca-8762-30ee-fcde-08ffe95faea3


And/Or Apple support site.

(These cover same effect, when applied together!)


• Use your Apple keyboard in Windows with Boot Camp - Apple Support

//support.apple.com/en-us/HT202676


Depending on the exact build model year, you could get a supported system

as a download from the Apple servers. Newer Mac systems can install several

shared-partitions on a drive; once those are erased, the system won't restore.


You've not mentioned the Mac OS Version your Mac has or would need.

Identify your iMac model - Apple Support

//support.apple.com/en-us/HT201634


There are several, downloadable from Site; back to Yosemite 10.10.


The 'downloadable macOS installers' from Apple can be found here:

• How to get old versions of macOS - Apple Support

//support.apple.com/en-us/HT211683


To be correct in your identification of the exact build model is necessary.

[Your question isn't so easily understood from the perspective a reply.]


• If your Mac starts up to a question mark - Apple Support

//support.apple.com/en-us/HT204323




May 31, 2022 7:22 AM in response to ColinJRob

The question mark on a folder indicates the computer cannot find the startup volume which normally means the HD is dead. You can attempt to start in the Recovery Partition (Command + R on startup) and open Disk Utility and run First Aide 3-4 times on the HD. If you cannot boot into the Recovery Partition or First Aide finds any errors, then that confirms my hunch of the HD being dead.


Depending on the model year of the computer it may or may not make sense to install Mac OS on an external SSD. What is the model year of the computer, By the way it's not a 33" iMac since there is no such thing. The largest display iMac is a 27".

Folder Question Mark all attempts fail

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